Customer Service Coordinator

Portsmouth

Your tasks

  • Answer all incoming spare parts inquiries to determine the initial need of the customer. Respond to customer RFQ’s within 24 – 48 hours for non-emergencies.
  • Accept PO’s from customers for capital equipment and spare parts
  • Send Order Confirmations and inform customers about delivery changes
  • Process shipments, Service Orders and Contracts and issue Export documentation
  • Sales Quotations (Goal: turnaround quotes in 1-2 days)
  • Purchasing and Material Support, Initiate PO’s to lead and focus companies and suppliers

Your profile

  • Must thrive in a deadline-driven, fast-paced team environment.
  • Order management experience
  • Capable of multitasking between projects and departments.
  • SAP or similar, Microsoft Outlook, Excel, and Word
  • 2 – 5 years experience in office based B2B customer service
  • Positive attitude, flexible and swift decision making, excellent communication skills

INTERESTED?

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