Technology is our passion, Service our commitment.
PackSys Global is proud that it has more than 30 experienced and highly skilled field engineers at service centers in Brazil, China, India, Switzerland, Thailand and USA offering specialized local services to customers. This includes personalized training and machine check-ups designed to maximize machine productivity.
In addition, PackSys Global has a number of online service options to provide further service to customers:
- Remote service - allows customers to receive real-time online assistance. PackSys Global engineers connect directly to customer equipment over a secure network. The engineers can see the equipment "live", or reconstruct recent events.
- e-Portal - is a secure, personalized online service platform giving customers access to detailed assembly drawings and a direct spare parts inquiry service.
- 24/7 hotline - offers customers the assurance of fast and comprehensive support.
