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Service Packages
Choose a Service Package for your film stretching line
Do you have a question? Please contact us:
Silver
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Secured Remote Access
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Brückner ONE Support (incl. App)
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Brückner ONE Parts
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Brückner ONE Docu
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Brückner ONE Com (incl. App)
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Office Hours Support - Discounted rate
Gold
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Secured Remote Access
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Brückner ONE Support (incl. App)
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Brückner ONE Parts
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Brückner ONE Docu
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Brückner ONE Com (incl. App)
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Office Hours Support - Discounted rate
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24/7 Remote Service Online (EOD)
Platinum
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Secured Remote Access
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Brückner ONE Support (incl. App)
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Brückner ONE Parts
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Brückner ONE Docu
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Brückner ONE Com (incl. App)
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Office Hours Support - Discounted rate
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24/7 Remote Service Online (EOD)
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Audit light on site
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Performance Cockpit
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Backup Service (line software, once/year)
Performance & Modular Options
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Performance Cockpit
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Prepaid-Office-Hours-Packages
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24/7 Expert on Demand (EOD) Prepaid-Call-Packages
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Control System Monitor
10% discount on regular hourly rates
10% discount on regular hourly rates
Brückner Servtec offers a 24 hours / 7 days per week service hotline support in case of line stops and urgent electrical issues of Brückner film stretching lines.
Brückner Servtec will provide hotline support within 3 (three) hours upon hotline case request.
10% discount on regular hourly rates
Brückner Servtec offers a 24 hours / 7 days per week service hotline support in case of line stops and urgent electrical issues of Brückner film stretching lines.
Brückner Servtec will provide hotline support within 3 (three) hours upon hotline case request.
On-site Audit service includes a visual inspection of the respective Brückner line based on Brückner Servtec checklists. This on-site inspection is performed by 2 Brückner Servtec experts with electrical, mechanical or process focus within 2 consecutive days. On this basis, Brückner Servtec provides a final report, summarizing the results of the inspection and giving recommendations on optimization.
Production line KPIs at a glance on your mobile device
Brückner Servtec provides a backup once a year of
- the IMC- (formally known as IPC-) server
- the remote-station, MMS/RDH/FPH server, admin guest computer, WinCC or PVSS server, subject to a respective visualization
- the PVSS or WinCC database, including saved default and customer parameters (trends are excluded)
- the MMS/RDH/FPH database (historic data is excluded)
- Customer configuration of network switches (such as HP, Hirschmann, Scalance…)
Brückner Servtec saves MMS/RDH/FPH data backups and makes those available to customer for 2 months on the server. Customer is responsible to save these backups every month on external storage.
Production line KPIs at a glance on your mobile device
Save 25% on regular hourly rates
Save up to 15% on every call
Line IT infrastructure condition analysis and report
